ChillHub Coins

●ChillHub coins

ChillHub coins, explained without the fine print

Coins are what keeps you matching after the free part. You do not need them to start, and you will always see a price before you pay.

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Juanita from Colombia on ChillHub, where calls are free to start
JuanitaColombia

What are ChillHub coins?

Paid credit used for new matches once your free ones are gone, and for carrying on with a call past its free time. They are bought only on the site, with the price shown first.

01Definition

What are coins?

Coins are the paid credit on ChillHub. You buy them on the site, they sit in your balance, and they are used when you do something that is not covered by a free match. They are the way the site pays for itself, since live video for people all over the world is not cheap to run.

You do not need coins to arrive, to look around or to have your first calls. Think of them as the second chapter.

02Timing

When do I need them?

At two moments. The first is when you want a new match and have no free match left: a new match is paid for with a free match if you have one, and with coins if you do not and no Reward Center claim is ready.

The second is a call that carries on past its free time. A match begins with free time; if you keep talking past it, the call continues on coins, and a notice appears in the call before that happens. If your coins run out while you are talking, you are asked to top up and the call ends.

When you buy coins, the price is shown before you pay.

03Free comes first

What do free matches and the Reward Center cover first?

Your first matches and the ones you claim afterwards. The order is always the same: free matches, then Reward Center claims, then coins. The page Is ChillHub free? lays this out with a table, and how it works shows where the Reward Center sits in the flow.

Claim from the Reward Center before you reach for coins. It is easy to forget, and it comes round several times a day.

04Paying

How do I buy coins safely?

Buy them on ChillHub and nowhere else. The coin store is inside the site; you choose a pack, see the price, and pay through the payment step shown there.

  • Check that the address bar says chillhub.chat before you pay.
  • Start with a small pack. You can always buy more, and it is the simplest way to avoid regret.
  • Note the date and the amount of each purchase. Support will ask for them if there is a problem.
  • Never read out or type a card number to another person on a call. Payment happens on the payment screen only.

05Scams

Can I get coins from other websites?

No. Coins come from the coin store on ChillHub, and free matches come from your first visit and the Reward Center. There is no third source. Any website, video or message promising a coin generator, a hack or a secret code is after your login details or your card.

These offers tend to look generous and ask for something small: "just sign in here to receive your coins". The sign-in page is a copy, and what you type goes to the person who built it. If someone on a call offers to send you coins in exchange for a favour or a payment elsewhere, end the call and report them. The safety page has the general rule on money.

06Before you spend

What should I ask myself before I pay?

A few honest questions are worth asking yourself first. Have you claimed from the Reward Center today? Is there someone on your follow list you could talk to instead of looking for a new match?

If the answer is still "I would like more matches now", that is what coins are for, and there is nothing wrong with it. If something goes wrong with a purchase, write to us through the contact page with the date and amount.

?FAQ

Coin questions

What do coins pay for?

New matches once your free matches are gone, and carrying on with a call past its free time. A notice appears in the call before the free time ends.

What happens if my coins run out during a call?

You are asked to top up, and the call ends. Following the person first means you can find them again.

Is paying safe?

Yes, when you pay inside ChillHub. Check the address bar reads chillhub.chat, choose a pack and pay on the payment screen. Never give card details to a person on a call.

Are "free coin" sites real?

No. Sites and videos offering coin generators or hacks are scams that collect logins and card numbers. Coins are sold only in the store on ChillHub.

What does a pack of coins cost?

Packs come in different sizes, and each price is shown in the coin store before you buy. We do not list prices here because they can change; the store is always current.

Can I get a refund on coins?

Refund requests are considered case by case. Write to support with the date and the amount of the purchase; the terms of service set out the conditions.

Can I send coins to another person or cash them out?

No. Coins have no cash value and cannot be transferred or exchanged outside the site. Anyone asking you to send them coins is breaking the rules.

What happens to my coins if I clear my browser data?

A guest session is stored in the browser, so clearing the data can lose what is attached to it, coins included. Sign in before you buy if you want your balance tied to an account.

Who do I contact about a purchase?

Email [email protected] with the date and the amount. The contact page lists what else is helpful to include.

Start with what is free.

Your first matches cost nothing. Coins can wait until you know you like it here.