ChillHub Contact
●Contact
One email address for everything, and a short list of what to put in your message.
Free to start · Guests welcome · Nothing to install
01The address
Write to [email protected]. It is the one address for everything: trouble with a call, a question about coins, a report that needs more words than a button allows, or a request about your data.
You will not find a form to fill in on this page. We will never ask you to type a password, a card number or a verification code into a web form or an email. A message that asks for one of those is not ours, whatever name it uses.
02Make the first message count
The details we would otherwise have to write back and ask for. Find your situation in the table and copy the list into your email.
| Your situation | Please include |
|---|---|
| Camera or microphone will not work | Your device, your browser and its version, and the exact wording of any message on screen |
| A payment went through but coins did not arrive | The date and the amount, and the payment reference if you have one |
| You want to report someone | Roughly when the call happened, what occurred, and their display name if you saw it |
| You have lost access to an account | About when you last used it, and on which device and browser |
| You want your data exported or deleted | The email on the account if you have one, or the device and browser you use as a guest |
A screenshot is useful when something on screen looks wrong. Please do not send images of another person unless you are reporting them.
03It may be quicker
Often, yes. Three kinds of question each have a page that answers them.
A camera that will not switch on is nearly always a browser permission. The help center shows how to reset it, and the ChillHub app page covers adding the site to your home screen.
What is free and where the Reward Center is: see Is ChillHub free?. What coins are and how to buy them safely: see the coins page.
Reporting and blocking are done on the site. The safety page explains each control, and the privacy policy covers what happens to your data.
04Other enquiries
No. Business and press enquiries go to the same address; put "Business" or "Press" in the subject line. If you want to know more about the site before writing, the about page is the place to start.
→Keep reading
?FAQ
It is [email protected]. Every kind of question goes to that one address.
No. Support is by email only. There is no form to fill in and no phone line.
No. We do not ask for passwords, card numbers or verification codes. Treat any message that does as a scam.
Yes, if the report option on the site was not enough. Include when the call took place and what happened.
It depends on how many messages are waiting, so we do not quote a time. Including the details from the table above saves a round of questions.
A few plain words about the problem: "Camera will not start on iPhone", "Coins missing after payment", "Report about a call". For business or press, start with that word.
Yes. Send the date and the amount of the purchase. Refund requests are considered case by case under the terms of service.
Yes. Write to support and say what you would like removed. The privacy policy explains what is erased and what the law requires us to keep.
The site is in English, so English is the surest choice. Write plainly and include the details for your situation.
Nothing wrong? Then say hi to someone.
Support is here when you need it. The rest of the time, a real person is one tap away.